Delivery

NZ shipping – We offer Free NZ Delivery for orders over NZ$99 and Flat Rate Delivery of NZ$5 per shipment for all other NZ-wide orders.

International shipping – Please find below a list of destinations we currently ship to as well as cost and estimated timeframe:

Country Shipping cost Estimated timeframe
China Courier NZ$6 per kg

FREE shipping for order over NZ$188 *

(Limited to one delivery address)

3 to 6 weeks
Australia Courier NZ$10 per kg 5 to 10 working days
Japan, Malaysia, Philippines, Singapore, South Korea, Thailand and Vietnam Courier NZ$15 per kg 10 to 20 working days

 

Shipping costs will calculate automatically at check-out. You can also click the Calculate Shipping link in your shopping cart to check your shipping costs.

For China delivery, please enter the recipient’s China ID card number at check-out under Order Notes to ensure fast processing of your parcel by the China Customs.

We endeavour to deliver all stocked Goods within 3 working days of us confirming acceptance of your order.  If, for any reasons, we are not able to supply the Goods or there is likely to be a delay, we will notify you as soon as practical.

We will send you a message by email to tell you when we have dispatched your order and provide you with information to track and trace your order where applicable.

Pick-up from our Auckland warehouse is generally only available to our wholesale customers by appointment. Payment needs to be received into our bank prior to the pick-up. If you would like to order online and pick up the Goods at our warehouse, please contact us to obtain a special code prior to submitting your online order.

Please note that we cannot deliver to a P.O. Box address as delivery will be by courier or freight forwarder. Please ensure you provide a physical address where someone is available to sign for the delivery. Delivery to rural/remote locations may take longer time and incur higher delivery charges. We will notify you if the actual delivery charges are higher, in which case you may cancel your order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.

IMPORTANT NOTES: Countries have different customs and import regulations. It’s entirely your responsibility to ensure that any goods you order from us are not prohibited and/or restricted in your delivery country. We accepts no liability for refund or replacement of any goods or associated costs arising from the importation or confiscation of any goods by your countries’ customs or other government body. Additionally, any import duty or tax payable on your order is not our responsibility and is beyond our control.